Get help in the workspace
Start from Help and provide enough context for a useful response.
Open the help menu in the workspace sidebar footer for Documentation, workspace search and the support email link. Use support@leadbase.io or Contact to reach the team. The Help page also brings documentation, search and a new Assistant conversation together.
Before you contact support, check the active workspace and Sheet. State whether the issue concerns a Sheet, column, enrichment run, automation, sharing, billing, or MCP connection. Include a screenshot only after removing information that should not be shared.
For access problems, also state the role you expect and whether the Sheet is private, team-owned, directly shared with you, link-accessible, or publicly published. Start with Troubleshooting when a quick, safe check may resolve the issue.