Help and support
Find the right guide or send a reproducible issue with job identifiers.
For your first task, start with Getting started. For a running or failed job, read Activity and Troubleshooting.
Use the portal's help menu or Contact to reach Leadbase. Include the workspace, UTC time, operation or tool name, job or batch ID, expected result and actual status. A short reproduction is more useful than a long conversation without identifiers.
For billing issues, distinguish an estimate, reserved credits and settled charges. For missing results, include the input identifiers and the expected type, while sharing only the data needed to investigate. Never send API keys, OAuth tokens, passwords or payment-card details.